A Lottery Free Play is an EXTRA play awarded as a prize ticket and automatically applied to the next upcoming lottery draw. It’s your chance to win BIG – on us!
Do I get to pick my own numbers for Free Play?
All Free Play number selections are computer-generated – it’s all about the luck of chance!
Can I choose when to use my Free Play?
No. All Free Play prizes are automatically entered into the next scheduled draw.
Can I add ENCORE to my Free Play ticket?
Since a free play is awarded to your account automatically when you win, there isn’t an option to add ENCORE to your Free Play.
How will I know if I’ve won a Free Play?
PlayOLG will send you a notification if you won a prize. You can review your lottery prizes by accessing “My Lottery”.
How does lottery free play work?
If you win a Free Play in LOTTO MAX, your ticket will consist of three sets of seven numbers.
A LOTTO 6/49 Free Play consists of one set of six numbers and one Guaranteed Prize Draw selection.
What do I get with a Free Play?
You’ll get a free play to the next upcoming lottery draw.
To view your Free Plays, go to lottery ticket purchase history:
- Log in to PlayOLG.ca
- Click on "My Account" tab in the upper right corner
- Click on "My Lottery" in the drop down list
You should see "My Ticket History". From there, select a date range for either draw date or for purchase date. Once the period has been selected, you are able to check if you won any free-plays for the ticket labeled as "Winner-paid".
ATo withdraw cash from your account, simply log in and click ‘Withdraw funds’ under the Cashier tab in the top right-hand corner of the screen. Please be advised that you must register a bank account and provide documents prior to your first withdrawal.
Your withdrawal will be sent via Electronic Funds Transfer to your registered bank account.
Here’s a quick overview of the Withdrawal Process:
A stated above, you’ll need to submit banking documents to PlayOLG for verification. We aim to verify these within 24 to 48 hours. However, during periods of high volume, it may take up to 7 days. PlayOLG will process your withdrawal request once your banking documents are verified. We process withdrawals every business day. Your banking institution will then process the remainder of the withdrawal. This typically takes 2 to 4 days, depending on the bank. Your funds will then appear in your bank account. You can help the process run smoothly by submitting the best documents possible. For more detailed information regarding acceptable documents, visit the About Banking page.
AThe verification process varies case by case. If you have received an email from us, requesting documentation, we need to receive that documentation before the review can be completed.
If you have sent us the required documentation, please know that we are currently experiencing a delay in reviewing documents due to an extremely high volume of requests. Please do not send additional documents unless we have requested it. In addition, we are asking you not to call support for an update.
We appreciate your patience. You will receive an account activation email from us once the verification review has been completed.
A First, please note that if you’ve attempted a deposit and it was rejected, you may notice that your Weekly Deposit Limit has still been reduced by the amount of your rejected deposit. This does not mean that your account has been charged; our system simply needs time to update the information.
The update process can take up to approximately 35 minutes, and unless you have reached your Weekly Deposit Limit, you can make another deposit attempt immediately. If you have reached your Weekly Deposit Limit, you can make your deposit again after the update process is complete and your Limit has been reset.
Please read the following tips, which may help you understand why you’re encountering difficulties:
Your bank must support Interac Online transactions in order for you to use that deposit method. Interac Online participating financial institutions include TD Canada Trust, RBC Royal Bank and many credit unions. For a complete list of participating institutions, please refer to the Participating Financial Institutions section of the Interac homepage. If your bank does not support Interac Online, please try depositing by Visa Debit, Debit Mastercard or Credit Card instead. Your card issuer may charge a fee, please check with your financial institution for more details. Credit card gift cards are not supported for any PlayOLG transaction. When depositing with a Credit Card, Visa Debit or Debit Mastercard, please ensure that the card’s expiry date and CVV are entered correctly. The CVV is the 3-digit number that can be found on the back of your card.
For added security, PlayOLG uses Mastercard SecureCode® and Verified by Visa. You will be required to either remember your existing password for these services, or register a new password through your credit card provider.
Credit cards backed by U.S. financial institutions, most notably MBNA, CHASE and Capital One, do not accept online gambling transactions. Additionally, many retail store-branded credit cards have also been rejecting online gambling transactions. Many are backed by the same U.S. financial institutions mentioned above. If your deposit is rejected, please try a credit card that is not provided by a specific retail store or organization, but rather is issued by a major Canadian bank. When waiting for a confirmation of your deposit, it’s important you do not close the window, click your browser’s ‘back’ button or refresh your page. The process may take several minutes before a confirmation is displayed.
Lastly, please only click the deposit button once. Do not double-click the deposit button when making a transaction.
AThe OLG Prize Centre will temporarily close to the public as of 6 p.m. Tuesday, March 17, 2020. We’re doing so in an effort to protect the health and safety of our customers and our staff. Learn more about prize claim options during the closure.
We appreciate your understanding at this time.
AIf you buy lottery tickets on PlayOLG.ca:
- Lottery winnings of up to $999.90 will be automatically credited to your account and you will be notified
- For winnings between $1,000 and up to $99,999.90, you will be prompted to fill out a Lottery Prize Claim Declaration Form. Once you’ve submitted the form, OLG will either credit your PlayOLG account or contact you for next steps. Please expect delays in processing times
- For lottery prizes of $100,000 or more, you must also submit a Lottery Prize Claim Declaration Form. Once the Prize Centre is re-opened, you will be contacted with next steps for processing your claim. Please expect delays in being contacted while the Prize Centre is closed. As noted above, OLG expects to extend redemption timelines for lottery prizes
A record number of Ontarians are looking to PlayOLG to purchase their lottery tickets and play casino games online. As a result, our call, chat and email volume has increased significantly and you may experience longer wait times to reach our Player Support Team.
Given the circumstances, we invite you to consult the FAQ section of our website to find the information you need. There, you will find answers to frequently asked questions regarding account registration, how to deposit money into your account, and what to do if you forgot your username and password. Please know we are working diligently to answer your questions as soon as possible. In the meantime, we want to thank you for your understanding.
APlayOLG must comply with regulatory requirements of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and the guidelines published by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under the definition of Casino.
What needs to be collected?
PlayOLG requires you to provide information regarding your job position as well as the nature of the business you are in. The information needs to be descriptive and must accurately reflect what you do. For example: if you are a manager, the occupation recorded should reflect the area of management, such as “hotel reservations manager” or “retail clothing store manager.” The same is true when recording the nature of the business you are in. For example, in the case of a business in the field of sales, you would include the type of sales, such as “pharmaceutical sales”.
Here are a few other common scenarios to consider:
“Business Owner” is commonly too vague. Entering a better description such as “Jewelry Store Owner” meets expectations.
Entries of “Retired”, “Student”, “Unemployed”, “Homemaker” are acceptable when additional information regarding your current situation is included (e.g. Retired Teacher)
You can choose from one of the options provided or if your specific information is not included, choose ‘other’ and manually enter it in the box provided.
Although not guaranteed, you may be able to find a suitable description using this Government of Canada site: http://noc.esdc.gc.ca/English/NOC/welcome.aspx?ver=16
What happens if I don’t provide enough information?
If your information is not adequate, we will delete the information and require you enter new information. You may receive an email advising of this. Depending on the circumstance, we may suspend access to your account until you can provide us with acceptable information.
When must I provide my occupation information?
At any time, you can update your information within your profile otherwise, you will be prompted to enter this information prior to depositing, playing casino games or requesting a withdrawal.
What if I change occupations?
If you change occupations, you can simply edit your Profile settings and update your occupation and industry information.
I work three jobs. Which one do I list?
Select your most relevant occupation and industry.
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