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PlaySmart FAQs

Q What is PlaySmart?
Q How is PlayOLG committed to gambling education and support services?
QHow does PlayOLG help me manage my gambling?
Q What safeguards do you have to help prevent underage people from playing?
QWhat is PlayOLG’s policy regarding alcohol?
Q What is a Weekly Deposit Limit?
Q Why do I have to set a Weekly Deposit Limit?
Q What are Casino Loss Limits and how are they calculated?
Q How do Casino Loss Limits work for table games?
Q What is the difference between a Weekly Deposit Limit and a Casino Loss Limit?
Q What is a Session Time Limit?
Q What are Breaks?
QHow are time frames calculated in My PlaySmart Manager?
Q What is My Risk Profile?
Q What is Self-Exclusion?
Q Does PlayOLG Self-Exclusion apply automatically to land-based Slots and Casinos in Ontario?